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Now I’d like to show you some rough prototypes of ideas we’re experimenting with. Again, we're testing the prototype, not you.
Because this is just a prototype, some links or buttons or features may not work quite right. You can still click anywhere you'd like. I'll let you know when you run into something that's not working.
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(Insert usability tasks here)
Going off script
When performing a task, the user may click on the wrong thing. This is ok. Allow them to do so, and watch to see where they click after that. As you mentioned in the introduction, your goal is to try and see how they trouble shoot the issue themselves.
If the user looks quite distraught and frustrated and in a dead end. Help provide a hint or direct them to the right next step.
Alternative way to do the same thing
The user may complete a task using an alternative method than anticipated.
For instance, the task may be for the user to return to the overview of the patient chart. Instead of using the application's navigation to get there, they may use the back button on the browser. This is ok, let them do so. After the user has completed the task using their first method. Have the user return to the page of interest, and ask, "Is there another way you would do __________"
Follow-up questions
The goal of follow-up questions is to help encourage the user to talk.
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Some examples of follow-up questions
So what happened there?
Was that what you expected? Why or why not?
So what goes through your mind as you look at this?
Did you find what you were looking for?
What is this? What is it for?
What did you think of that?
What would you do next? Why?
Is there anything else you would do at this point?
Is there any other way to do that?
In what ways would you want this changed to make it better for you?
What additional info would have helped?
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4. Debrief
The debrief provides an opportunity to comment more broadly on the prototype and tasks they have performed.
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How would you describe this to a friend?
If you’re testing two or more prototypes in your interviews, you can use these questions:
How would you compare those different versions? What are the pros and cons?
Which parts of each prototype would you combine to create a new, better version?
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What types of people does each of these versions seem to be designed for?
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5. Cool Down & End
Summarize the session briefly for the user.
This has been incredibly helpful.
[Briefly summarize key points.]
Your input is really valuable for me and the team as we think about the next steps for these ideas.
I really appreciate your taking the time to come in, and answering all of my questions.
Thank you
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Resources
This is strongly based upon the format suggested by Michael Margolis, with adaption for our local context.
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