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  •  The fulfiller status and fulfiller comment on Order could be used for this, with the fulfillerStatus set to EXCEPTION (does this make sense?) and the fulfillerComment could capture any free-text.  However, if we'd need to capture a coded reason we'd need to figure out where we'd want to store that
    • Also note that if need to track a history  of this, we'd likely need a more complex data model.