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What were our UX research questions for the 3.0 RefApp so far? What use cases have driven our process?


Existing Research Notes:

https://www.notion.so/sonderdesign/User-Testing-3eb1277349e04f2ebd0fd5682369de5c

https://www.notion.so/Phase-1-8312788b5a0c46779cf73b6ec15390de?n=page_invite

Getting around the EMR overall

ThemeResearch QuestionsStatusNotes & Helpful Links

Global Navigation:

  • What does a frontline worker need from their EMR?
  • How do they expect to be able to navigate through the EMR?

DONE

Key Points: https://www.notion.so/sonderdesign/Global-Navigation-Feedback-455c480456aa4a4093ed7ba22bb47859

Navigating on Tablet vs Desktop

  • How does the user experience tablet vs desktop differently?
  • How does the space need to be save or used differently between tablet vs desktop? 

DONE

4 User Interviews and Changes resulting from testing: https://www.notion.so/sonderdesign/Desktop-Design-25ed626339a84c48a9949802f43ed6f5

Main Dashboard

  • What does a frontline worker need to know when they sit down and first open the EMR?

IN PROGRESS



Caring for a Patient

ThemeResearch QuestionsStatusNotes & Helpful Links

Patient Landing Page

  • What does a clinician need to know about a patient at a glace?
  • What actions do they need to be able to do easily? 

IN PROGRESS

Patient Visit Feedback: https://www.notion.so/sonderdesign/1-Patient-Visit-594e0b72a513475ab924f30f6f9e1c4b

Test Results


DONE

https://www.notion.so/sonderdesign/3-Review-Labs-7d5cac6f78744945b29bdb89078bf1e8

User Testing (x5): https://www.notion.so/sonderdesign/Lab-Results-b120bd66a09542f292f861af24dad077

Medication Order Entry


DONE

https://www.notion.so/sonderdesign/2-Order-Entry-8fc97ec72859487ab70b55389735af41

User Testing (x3): https://www.notion.so/sonderdesign/Order-Entry-89051064e35a46f88840442a8a86b899

Adding a Patient to a List


DONE

Top Takeaways and User Testing (x3): https://www.notion.so/sonderdesign/Patient-Lists-4f474fe6575b4030918d52e8e7f5fd23

Offline (CHW workflow)


DONE

Retention Worker Interviews (x2): https://www.notion.so/sonderdesign/Offline-Mode-f3ddc87134f9481bbbea4d6ac8fc4c39

Caring for Groups of Patients

ThemeResearch QuestionsStatusNotes & Helpful Links

Using Patient Lists

  • What do you need to know about groups of patients?
  • What workflow do you use to care for a series of patients?

DONE

Tested with 1 clinician & 2 Retention Workers in HIV Outpatient care at Ampath

Top Takeaways and User Testing (x3): https://www.notion.so/sonderdesign/Patient-Lists-4f474fe6575b4030918d52e8e7f5fd23




Sample Patient Cases we've been using to check workflows, use realistic information in wireframes, and confirm basic needs before user testing: Sample Patients: Agnes, Billy, and Candice 

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