2017 April

Owned by Jeff Neiman
Last updated: Apr 27, 2017
1 min read
2017-04-27 Helpdesk Manager Meeting
Attendees
Jeff
Larry
Hilary
Agenda
  • Catch up from last month
  • Follow-up on last meeting's to-dos
  • To Do:
  • Develop message for 1yr tickets and send to close out - Ivange/Hillary
  • Short message apologizing and asking to see if they are still experiencing that issue and offer to help if they are still having the issue.
  • Develop recruitment message to post on Talk - Ivange/Hillary
  • Use this content to post on 'Get Involved' sections - complete
  • Improve documentation for replying to cases to improve training of new volunteers - Jeff 
  • Improve communication channels between helpdesk and Infrastructure team - Jeff - completed
  • Develop a badge for Talk - Larry
  • There is an existing document defining badge levels
  • Develop criteria for badge levels - Larry/Hillary
  • Requested a feedback form for improvements - Jeff
  • Create wiki space for helpdesk mgr - Jeff - completed
  • Import 'getting started' sections from the wiki to Helpdesk - Hillary - completed
  • Moving forward
  • Prioritize recruitment message to get more volunteers inolved
  • Publish next Thursday

 

Notes: https://notes.openmrs.org/p/2017-04-27-helpdesk-managers