2017 April

• Catch up from last month

• Follow-up on last meeting's to-dos

• To Do:

• Develop message for 1yr tickets and send to close out - Ivange/Hillary

• Short message apologizing and asking to see if they are still experiencing that issue and offer to help if they are still having the issue.

• Develop recruitment message to post on Talk - Ivange/Hillary

• http://openmrs.org/join-the-community/help-desk-support/

• Use this content to post on 'Get Involved' sections - complete

• Improve documentation for replying to cases to improve training of new volunteers - Jeff 

• Improve communication channels between helpdesk and Infrastructure team - Jeff - completed

• Develop a badge for Talk - Larry

• There is an existing document defining badge levels

• Develop criteria for badge levels - Larry/Hillary

• Requested a feedback form for improvements - Jeff

• Create wiki space for helpdesk mgr - Jeff - completed

• https://openmrs.atlassian.net/wiki/display/RES/Help+Desk+Managers

• Import 'getting started' sections from the wiki to Helpdesk - Hillary - completed

• Moving forward

• Prioritize recruitment message to get more volunteers inolved

• Publish next Thursday

Notes: https://notes.openmrs.org/p/2017-04-27-helpdesk-managers