About the Incident Escalation and Coordination Protocol

The sample OpenMRS Incident Communication and Escalation Protocol outlines a structured approach for managing communication and escalation during cybersecurity incidents. This protocol ensures that all stakeholders are promptly and accurately informed, facilitating effective coordination and resolution of incidents. It covers internal and external communication processes, best practices, and the roles and responsibilities of key team members.

The protocol includes guidelines on:

• Communication Protocols: Establishing clear processes for notifying relevant teams and stakeholders when an incident occurs, including regular updates and escalation procedures.

• External Communication: Ensuring that clients, partners, and regulatory bodies are informed about incidents in a timely and transparent manner.

• Best Practices: Recommendations for maintaining clarity, consistency, and timeliness in all communications, while also ensuring audience awareness and feedback mechanisms.

• Incident Communication Process: A detailed flow of communication during incidents, including how and when information should be shared, the channels to be used, and the appropriate timing for updates.

• Incident Details and Lifecycle: Documentation of incident attributes, including the incident number, description, and priority, as well as the escalation or de-escalation process during the incident lifecycle.

See the Sample Incident Escalation and Coordination Protocol

Feel free to review and leave comments and questions using this Google Doc link: OpenMRS Consolidated Incident Escalation and Coordination Protocol- August 2024