Register - Outages and performance degradations

Service	Date/time UTC	Resolution	Cause	Comments
Confluence	21 Sep 2016			https://talk.openmrs.org/t/openmrs-wiki-down/8062
Sonar	22 Sep 2016 ~11am	Restart service		Sonar is not on status page Builds failed due to outage
Jira	22 Sep 2016 22:44	restart service	Out of memory	Click here to expand... 2016-09-22 21:10:15,849 ajp-bio-8041-exec-560 WARN anonymous 1266x78860x6 - 50.23.94.74 /secure/Dashboard.jspa [renderer.internal.local.LocalGadgetSpecFactory$Parser] Could not retrieve gadget spec https://issues.openmrs.org/rest/gadgets/1.0/g/com.atlassian.jira.gadgets:filter-results-gadget/gadgets/filter-results-gadget.xml from plugin-provided gadget spec store: java.lang.OutOfMemoryError: Java heap space 2016-09-22 21:10:15,925 ajp-bio-8041-exec-547 WARN anonymous 1266x78862x8 - 188.138.124.110 /secure/Dashboard.jspa [renderer.internal.local.LocalGadgetSpecFactory$Parser] Could not retrieve gadget spec https://issues.openmrs.org/rest/gadgets/1.0/g/com.atlassian.jira.gadgets:filter-results-gadget/gadgets/filter-results-gadget.xml from plugin-provided gadget spec store: java.lang.OutOfMemoryError: Java heap space Exception in thread "ajp-bio-8041-Acceptor-0" java.lang.OutOfMemoryError: Java heap space Exception in thread "ajp-bio-8041-exec-433" java.lang.OutOfMemoryError: Java heap space
Confluence	22 Sep 2016 23:26	Restart Service	Added new profiling flag
Jira	23 Sep 2016 23:38	Restart Service	Crashed
Bamboo	27 Sep 2016 ~00:00	Kill old service and start again	Crashed?	For some reason, Bamboo server was printing some very weird error messages to the logs: Click here to expand... Sep 26, 2016 9:33:20 PM com.sun.jersey.spi.container.ContainerResponse write SEVERE: A message body writer for Java class com.atlassian.bamboo.plugins.rest.model.server.RestServerStatusInfo, and Java type class com.atlassian.bamboo.plugins.rest.model.server.RestServerStatusInfo, and MIME media type application/xml was not found Sep 26, 2016 9:33:20 PM com.sun.jersey.spi.container.ContainerResponse write SEVERE: The registered message body writers compatible with the MIME media type are: application/xml -> com.sun.jersey.core.impl.provider.entity.XMLJAXBElementProvider$App com.sun.jersey.core.impl.provider.entity.DocumentProvider com.sun.jersey.core.impl.provider.entity.SourceProvider$SourceWriter com.sun.jersey.core.impl.provider.entity.XMLRootElementProvider$App com.sun.jersey.core.impl.provider.entity.XMLListElementProvider$App / -> com.sun.jersey.core.impl.provider.entity.FormProvider com.sun.jersey.core.impl.provider.entity.StringProvider com.sun.jersey.core.impl.provider.entity.ByteArrayProvider com.sun.jersey.core.impl.provider.entity.FileProvider com.sun.jersey.core.impl.provider.entity.InputStreamProvider com.sun.jersey.core.impl.provider.entity.DataSourceProvider com.sun.jersey.core.impl.provider.entity.XMLJAXBElementProvider$General com.sun.jersey.core.impl.provider.entity.ReaderProvider com.sun.jersey.core.impl.provider.entity.DocumentProvider com.sun.jersey.core.impl.provider.entity.StreamingOutputProvider com.sun.jersey.core.impl.provider.entity.SourceProvider$SourceWriter com.sun.jersey.server.impl.template.ViewableMessageBodyWriter com.sun.jersey.json.impl.provider.entity.JSONJAXBElementProvider$General com.sun.jersey.json.impl.provider.entity.JSONArrayProvider$General com.sun.jersey.json.impl.provider.entity.JSONObjectProvider$General com.sun.jersey.json.impl.provider.entity.JSONWithPaddingProvider com.sun.jersey.core.impl.provider.entity.XMLRootElementProvider$General com.sun.jersey.core.impl.provider.entity.XMLListElementProvider$General com.sun.jersey.json.impl.provider.entity.JSONRootElementProvider$General com.sun.jersey.json.impl.provider.entity.JSONListElementProvider$General com.sun.jersey.json.impl.provider.entity.JacksonProviderProxy It appears to be some sort of red herring, because this error appears on the logs every so often. Also, service stop didn't work, I had to use kill -9. I forgot to reenable the agents, bringing the outage to pretty much a day.
jira	30 Oct 2016	restart service	crashed
Bamboo	15 Nov 2016	Re-authorise agents in bamboo	?	Click here to expand... Nov 16, 2016 11:55:37 AM Remote agent 'gw107.iu.xsede.org (1)' was unresponsive and has gone offline. Nov 16, 2016 11:56:05 AM Remote agent 'gw107.iu.xsede.org (2)' was unresponsive and has gone offline. Nov 16, 2016 11:56:33 AM Remote agent 'gw108.iu.xsede.org (1)' was unresponsive and has gone offline. Nov 16, 2016 11:56:37 AM Remote agent 'gw108.iu.xsede.org (2)' was unresponsive and has gone offline. Nov 17, 2016 7:45:18 AM A remote agent is loading on gw107.iu.xsede.org (127.0.0.1). Nov 17, 2016 7:45:54 AM A remote agent is loading on gw108.iu.xsede.org (127.0.0.1). Nov 17, 2016 7:45:55 AM A remote agent is loading on gw108.iu.xsede.org (127.0.0.1). Nov 17, 2016 7:46:03 AM Remote agent [gw107.iu.xsede.org] came back after a period of inactivity. Nov 17, 2016 7:46:03 AM A remote agent is loading on gw107.iu.xsede.org (127.0.0.1). Nov 17, 2016 7:46:18 AM Remote agent [gw108.iu.xsede.org (3) (2)] came back after a period of inactivity. Nov 17, 2016 7:46:46 AM Remote agent [gw108.iu.xsede.org (4) (2)] came back after a period of inactivity. Nov 17, 2016 7:46:56 AM Remote agent [gw107.iu.xsede.org (2)] came back after a period of inactivity.