Tools/Artifacts for Business Analysis
Research results (interviews, five whys, system monitoring)
Good usability study overview from Beth Dunbar
Copy of Usability Studies Overview
Project charter/problem statements
Workflow Diagrams
Mockups/Wireframes
Data Modeling (find examples of how this was done)
Data Mapping
User stories and use case mapping
Project KPIs (not reporting KPIs, indicators that the project is succeeding or not)
Functional Requirements
Non-functional Requirements
Actionable Tickets