User research meeting notes

Participants

Open

Notes (WIP) 

• Order request is done electronically through POC 

• Currently look at lab results 

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  • POC (tablet) - 

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    • Preferred method [Chir-Chir]

    • Missing results sometimes

    • [Ampath] They input the info into the POC manually after getting the hard copy from the Lab

  • Hard copy

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    • More information than POC

• When do you look at results

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  • After the patient has left the clinic and share the results on the next visit unless they’re urgent 

• What other info do you look at? 

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  • Context (as mentioned in this page) 

  • This info is present in POC but not easily accessible from the Lab results page 

  • Blackouts etc are a problem 

• How easy is to find and interpret information?

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  • Retrieve info > enter patient unique number (20”) > results 

  • Not every clinic look at the same tests. Some tests are not available for certain clinics via POC 

• How far back in time do you look at results? 

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  • It depends (6 months) 

• Side by side comparison would help? 

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  • It might be a problem with standardisation. Different types of results 

  • It would be great to have all the lab results from one type of order under one lab order form

  • To make it easier they want to be able to compare for one test all the different years. Now, they can see all the type of test on the upper row and on the left they have the years on descending order but it’s not easy 

  • Range 

• Suggestions for improvements 

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  • Allow the lab result to be sent to the patient as well when they order the test  

  • Lab summary - show most of the results but they don’t give any context regarding why the test was performed. And that’s very important. Important notes added to the order explaining why the order was sent must be available at the same level when they look at the results

  • In general, it’s not clear what the notes are referring, especially when they’re referring to one specific result